ASHEVILLE HOTEL GROUP

ASHEVILLE HOTEL GROUP

ASHEVILLE HOTEL GROUP

ASHEVILLE HOTEL GROUP

ASHEVILLE HOTEL GROUP

Room Attendant / Suite Keeper

Room Attendant / Housekeeping Staff

JOB DESCRIPTION

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
  • Change and replenish bed linens, towels and guest amenities, as needed
  • Perform deep cleaning tasks, as needed
  • Stock, maintain and transport housekeeping supply cart on a daily basis
  • Dispose of trash and recyclables
  • Respond to special guest requests in a timely, friendly and efficient manner
  • Perform guest turn down service, as needed

What are we looking for?

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

  • Paid Time Off and Holidays
  • Employee Travel Program with discounts available at Hilton Family properties
  • Free Uniforms
  • Weekly Pay
Apply

Room Attendant / Suite Keeper

Room Attendant / Housekeeping Staff

JOB DESCRIPTION

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
  • Change and replenish bed linens, towels and guest amenities, as needed
  • Perform deep cleaning tasks, as needed
  • Stock, maintain and transport housekeeping supply cart on a daily basis
  • Dispose of trash and recyclables
  • Respond to special guest requests in a timely, friendly and efficient manner
  • Perform guest turn down service, as needed

What are we looking for?

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

  • Paid Time Off and Holidays
  • Employee Travel Program with discounts available at Hilton Family properties
  • Free Uniforms
  • Weekly Pay
Apply

Guest Service Agent

Front Desk Associate

JOB DESCRIPTION

A Front Desk Associate is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Associate, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

  • Paid Time Off
  • Employee Travel Program with discounts available at Hilton Family properties
  • Free Uniforms
  • Weekly Pay
  • Medical/Dental/Vision/Accident/Critical Illness/Voluntary Life products available

Apply Now

Apply

Hotel Security Officer

Job Summary:

The hotel security officer is responsible for the safety and security of the hotel, the guests and employees on a nightly basis. This includes but is not limited to continuous property rounds, monitoring all security cameras, checking for any and all security issues, helping guests and immediately reporting any suspicious activity to the manager on duty.

Responsibilities:

  • The ability to make rounds of the entire hotel and property every hour
  • Must keep in constant contact with the manager on duty, helping to ensure all guests’ needs are met in a timely fashion with a positive friendly attitude.
  • Address any guest issues with the utmost professionalism, but also have the ability to take control of a situation to ensure the best outcome for all parties involved.
  • Make required physical rounds of the hotel property and monitor the security cameras through the shift
  • Complete nightly reports in detail and be available should questions arise regarding a specific incident that took place during your shift
  • Have a clean driving record, as you will be required to drive our hotel shuttle as needed. This is always done with a positive and friendly attitude with all passengers and other drivers on the road. When driving our shuttle, you represent our Company when on the roads. The driving of our shuttle is always done in an extremely courteous manor to all drivers on the road.
  • The ability to follow our Company’s rules and regulations in order to provide an extremely secure and friendly experience for our guests as well as fellow team members is essential.
Apply

Room Attendant / Suite Keeper

Room Attendant / Housekeeping Staff

JOB DESCRIPTION

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
  • Change and replenish bed linens, towels and guest amenities, as needed
  • Perform deep cleaning tasks, as needed
  • Stock, maintain and transport housekeeping supply cart on a daily basis
  • Dispose of trash and recyclables
  • Respond to special guest requests in a timely, friendly and efficient manner
  • Perform guest turn down service, as needed

What are we looking for?

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

  • Paid Time Off and Holidays
  • Employee Travel Program with discounts available at Hilton Family properties
  • Free Uniforms
  • Weekly Pay
Apply

Guest Service Agent

Front Desk Associate

JOB DESCRIPTION

A Front Desk Associate is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Associate, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

  • Paid Time Off
  • Employee Travel Program with discounts available at Hilton Family properties
  • Free Uniforms
  • Weekly Pay
  • Medical/Dental/Vision/Accident/Critical Illness/Voluntary Life products available

Apply Now

Apply

Server

Server

JOB DESCRIPTION

A Food Server is responsible for serving food and/or beverages to guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Food Server, you would be responsible for serving food and/or beverages to guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Respond to guest requests in a timely, friendly and efficient manner
  • Ensure knowledge of menu and restaurant promotions and specials
  • Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
  • Retrieve and deliver food and beverage orders in a timely manner
  • Ensure guest satisfaction throughout the meal service
  • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
  • Ensure serving station is well-stocked at all times

What are we looking for?

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for The Asheville Hotel Group?

Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community.  We prioritize the safety of our team members and guests at all times.  We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

  • Paid vacation starting after one year of service
  • Employee Travel Program with discounts available at Hilton Family properties
  • Uniforms at no cost
  • Weekly Pay
  • Health, Dental, Vision, Critical Illness, Accident and Voluntary Life products offered
Apply

Line Cook

Line Cook

JOB DESCRIPTION

As a Line Cook you will be passionately preparing, portioning, and cooking food items to quality specifications. 

What will I be doing?

 

You will be committed to safe food handling, cleanliness, safety, and sanitation standards during the shift and preparing food with proper safety equipment, tools and recipe specs.

  • Following established food safety guidelines, recipes, standards and procedures
  • Maintaining a clean and food-safe environment
  • Passionately prepare, portion, and/or cook food items to quality specifications
  • Assessing ingredients and items for freshness and quality, rotating product appropriately

 

 

What are we looking for?

Associates committed to delivering service with a smile and always demonstrating the will to serve. 

 

 

What will it be like to work for The Asheville Hotel Group?

Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community.  We prioritize the safety of our team members and guests at all times.  We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

  • Paid vacation starting after one year of service
  • Employee Travel Program with discounts available at Hilton Family properties
  • Uniforms at no cost
  • Weekly Pay
  • Health, Dental, Vision, Critical Illness, Accident and Voluntary Life products offered
Apply

Room Attendant / Suite Keeper

Room Attendant / Housekeeping Staff

JOB DESCRIPTION

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
  • Change and replenish bed linens, towels and guest amenities, as needed
  • Perform deep cleaning tasks, as needed
  • Stock, maintain and transport housekeeping supply cart on a daily basis
  • Dispose of trash and recyclables
  • Respond to special guest requests in a timely, friendly and efficient manner
  • Perform guest turn down service, as needed

What are we looking for?

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

  • Paid Time Off and Holidays
  • Employee Travel Program with discounts available at Hilton Family properties
  • Free Uniforms
  • Weekly Pay
Apply

Guest Service Agent

Front Desk Associate

JOB DESCRIPTION

A Front Desk Associate is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Associate, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

  • Paid Time Off
  • Employee Travel Program with discounts available at Hilton Family properties
  • Free Uniforms
  • Weekly Pay
  • Medical/Dental/Vision/Accident/Critical Illness/Voluntary Life products available

Apply Now

Apply

Room Attendant / Suite Keeper

Room Attendant / Housekeeping Staff

JOB DESCRIPTION

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
  • Change and replenish bed linens, towels and guest amenities, as needed
  • Perform deep cleaning tasks, as needed
  • Stock, maintain and transport housekeeping supply cart on a daily basis
  • Dispose of trash and recyclables
  • Respond to special guest requests in a timely, friendly and efficient manner
  • Perform guest turn down service, as needed

What are we looking for?

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

  • Paid Time Off and Holidays
  • Employee Travel Program with discounts available at Hilton Family properties
  • Free Uniforms
  • Weekly Pay
Apply

Guest Service Agent

Front Desk Associate

JOB DESCRIPTION

A Front Desk Associate is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Associate, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

  • Paid Time Off
  • Employee Travel Program with discounts available at Hilton Family properties
  • Free Uniforms
  • Weekly Pay
  • Medical/Dental/Vision/Accident/Critical Illness/Voluntary Life products available

Apply Now

Apply