Room Attendant / Suite Keeper

Room Attendant / Housekeeping Staff

JOB DESCRIPTION

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
• Change and replenish bed linens, towels and guest amenities, as needed
• Perform deep cleaning tasks, as needed
• Stock, maintain and transport housekeeping supply cart on a daily basis
• Dispose of trash and recyclables
• Respond to special guest requests in a timely, friendly and efficient manner
• Perform guest turn down service, as needed

What are we looking for?

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

• Paid Time Off and Holidays
• Employee Travel Program with discounts available at Hilton Family properties
• Free Uniforms
• Weekly Pay

Front Desk Associate

Front Desk Associate

JOB DESCRIPTION

A Front Desk Associate is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Associate, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

• Paid Time Off
• Employee Travel Program with discounts available at Hilton Family properties
• Free Uniforms
• Weekly Pay
• Medical/Dental/Vision/Accident/Critical Illness/Voluntary Life products available

Room Attendant / Suite Keeper

Room Attendant / Housekeeping Staff

JOB DESCRIPTION

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
• Change and replenish bed linens, towels and guest amenities, as needed
• Perform deep cleaning tasks, as needed
• Stock, maintain and transport housekeeping supply cart on a daily basis
• Dispose of trash and recyclables
• Respond to special guest requests in a timely, friendly and efficient manner
• Perform guest turn down service, as needed

What are we looking for?

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

• Paid Time Off and Holidays
• Employee Travel Program with discounts available at Hilton Family properties
• Free Uniforms
• Weekly Pay

Front Desk Associate

Front Desk Associate

JOB DESCRIPTION

A Front Desk Associate is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Associate, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

• Paid Time Off
• Employee Travel Program with discounts available at Hilton Family properties
• Free Uniforms
• Weekly Pay
• Medical/Dental/Vision/Accident/Critical Illness/Voluntary Life products available

Room Attendant / Suite Keeper

Room Attendant / Housekeeping Staff

JOB DESCRIPTION

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
• Change and replenish bed linens, towels and guest amenities, as needed
• Perform deep cleaning tasks, as needed
• Stock, maintain and transport housekeeping supply cart on a daily basis
• Dispose of trash and recyclables
• Respond to special guest requests in a timely, friendly and efficient manner
• Perform guest turn down service, as needed

What are we looking for?

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

• Paid Time Off and Holidays
• Employee Travel Program with discounts available at Hilton Family properties
• Free Uniforms
• Weekly Pay

Front Desk Associate

Front Desk Associate

JOB DESCRIPTION

A Front Desk Associate is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Associate, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

• Paid Time Off
• Employee Travel Program with discounts available at Hilton Family properties
• Free Uniforms
• Weekly Pay
• Medical/Dental/Vision/Accident/Critical Illness/Voluntary Life products available

Executive Chef / F&B Director

JOB DESCRIPTION

An Executive Chef / F&B Director oversees all food and beverage at the hotel, both front and heart of the house operations. He/she manages the hiring, training and development of all F&B Employee Partners. This position will ensure that all mandated training programs are implemented as well as full compliance with corporate purchasing procedures.

He/she prepares an annual financial budget and achieves these goals throughout the year through proper forecasting, cost controls, labor management and revenue generating programs. He/she is responsible for coordinating activities of and directs training of cooks and food production staff engaged in preparing and cooking foods to ensure a safe, efficient and profitable food service.

What will I be doing?

• Communicates effectively and hospitably with Members, guests, and Employee Partners
• Involved with all day-to-day functions including staff management, Member and guest interactions, office administration duties, vendor communications, and labor costs.
• Required to ensure that operational standards are met in regards to sanitation codes and laws, food storage, and loss prevention.
• Maintains friendly, efficient, positive attitude towards customers, co-workers and clients.
• Plans or participates in planning menus and utilization of food surpluses and leftovers, taking into account probable number of guests marketing conditions, popularity of various dishes and menu cycle.
• Estimates food consumption and purchases. Requisitions foodstuffs and kitchen supplies. Participates in weekly inventory of foodstuffs and kitchen supplies.
• Responsible for adhering to fiscal and budgetary food operational plans.
• Reviews menus, analyzes recipes and determines food items for menu production.
• Supervises production personnel and coordinates their assignments to ensure economical and timely food production.
• Observes methods of food preparation and cooking, sizes of portions and garnishing of foods to ensure food is prepared in a safe and nutritious manner. Tests cooked foods as needed to meet standards.
• Trains newly hired cooks and food production workers with practices of the kitchen
• Establishes and enforces safety, sanitation and proper food handling standards for kitchen.
• Maintains established systems and training programs to provide a safe working environment. Complies with OSHA regulations and other local, state and federal regulations.
• Recognizes and adopts the appropriate menus and recipes to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient/resident population.
• Assists with recommendations and maintains a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with labor regulations and personnel policies and procedures.
• Maintains compliance with HHS standards of operation, client contract and within HHS policies. Maintains all records and reports necessary to comply with HHS, government and accrediting agency standards, regulations and codes.
• Maintains compliance with all requirements of Federal, State and local regulations and guidelines

What are we looking for?

• College degree preferred
• Four years of Food & Beverage, private dining experience preferred
• Proven track record of team management, organizational and coaching skills
• Solid understanding of a la carte and banquet revenue generation
• Comprehensive knowledge of expense control as it relates to payroll and forecasting
• Experience with purchasing and inventory systems
• Creative menu development skills
• Strong technical literacy including Microsoft Word and Excel, payroll management and POS
• Diplomatic team player able to foster relationships with Members, Employee Partners and guests

What will it be like to work for The Asheville Hotel Group?

Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

• Paid Time Off
• Employee Travel Program with discounts available at Hilton Family properties
• Free Uniforms
• Weekly Pay
• Medical/Dental/Vision/Accident/Critical Illness/Voluntary Life products offered

Front Desk Manager

JOB DESCRIPTION

A Front Desk Manager supervises the activities at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Desk Manager is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for The Asheville Hotel Group?

Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

• Paid Time Off
• Employee Travel Program with discounts available at Hilton Family properties
• Free Uniforms
• Weekly Pay
• Medical/Dental/Vision/Accident/Critical Illness/Voluntary Life products available

Room Attendant / Suite Keeper

Room Attendant / Housekeeping Staff

JOB DESCRIPTION

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
• Change and replenish bed linens, towels and guest amenities, as needed
• Perform deep cleaning tasks, as needed
• Stock, maintain and transport housekeeping supply cart on a daily basis
• Dispose of trash and recyclables
• Respond to special guest requests in a timely, friendly and efficient manner
• Perform guest turn down service, as needed

What are we looking for?

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

• Paid Time Off and Holidays
• Employee Travel Program with discounts available at Hilton Family properties
• Free Uniforms
• Weekly Pay

Front Desk Associate

Front Desk Associate

JOB DESCRIPTION

A Front Desk Associate is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Associate, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for The Asheville Hotel Group? Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

Employee Benefits:

• Paid Time Off
• Employee Travel Program with discounts available at Hilton Family properties
• Free Uniforms
• Weekly Pay
• Medical/Dental/Vision/Accident/Critical Illness/Voluntary Life products available